Crisis Management

Crisis Management Department

TOUMA CONSULTING Crisis Unit Team ( CUT ) recommends that You obtain Urgent Legal Advice to Ensure that You are able to Cooperate Fully with any Investigation and to Mitigate any Liability for Fines. Our Lawyers and Media Relations Experts can Help You Prepare for possible Issues which may arise. They are available 24/7 to Help you Wherever and Whenever Issues arise in order to diminish any Risk to the Business.

In contrast to Risk Management, which involves Assessing Potential Threats and Finding the Best Ways to Avoid those Threats, Crisis Management involves dealing with Threats after they Have occurred. It is a Management discipline consisting of Competences and Techniques required to Identify, Assess, Understand, and Cope with a Serious Situation, from the moment it first occurs, to the point that recovery procedures start.

A Crisis Presents a Major Test for any Organization. The way a Crisis is Managed determines the Future of a Brand or of an Organization. Make a mistake in Handling it, and a Reputation built up over decades, can be destroyed in seconds. Get it Right and that Reputation can be Protected, Enhanced even.

So Getting the Best Advice in Crisis Prevention, Preparation and Management is Critical.

TOUMA CONSULTING Crisis Specialists’ Team can Help You Pass this Test with Your Reputation Intact.

CRISIS PREVENTION AND PREPARATION

An Organization’s Capability to Successfully Manage through a Crisis Situation is in direct Correlation to the Existence and Effectiveness of a Number of Components (Success Factors) that Collectively Form an Enterprise Crisis Management Program (CMP).

The Preparation Process Identifies and Addresses Existing Flaws, Encourages Early Warning of Crisis Potential and Provides Tools to Halt the Crisis Incubation Process.

We offer Range of Expertise and Proven Methodology to Enhance your Crisis Preparedness.

The Primary Objective is to Ensure our Clients are Adequately Equipped to Respond to Crisis Situations.

Operational Recommendations are Established Based on this overall Assessment, then discussed and finalized in a Crisis Management Workshop with Various Key Stakeholders.

TOUMA CONSULTING’s Teams of Crisis Specialists Have the Expertise to deliver this.

T.CMP© ( TOUMA CONSULTING CRISIS MANAGEMENT PROGRAM)

What are T.CMP© Success Factors?

TOUMA CONSULTING CMP Approach resumes Success Factors in 14 points:

Operational Response Priorities
Crisis Management Organization (Teams, Participants, Roles, etc.)
Enterprise and Operational Policies
Authority to Act
Monitoring Alert Levels
Process Standards
Response Documentation
Response Performance Tools
Response Decision Making
The In-crisis Process
Continuing Education & Training
Geographical Representation
Crisis Command Center Operations
Compliance Management

T.CMT© (TOUMA CONSULTING CRISIS MANAGEMENT TOOL)

TOUMA CONSULTING has developped a Unique Approach to Crisis Management, the TCMT. It's a practical Tool used by our Crisis Management Team to Help you Asses your readiness level when facing a crisis, and detemine the process your stuff is using to react.

T.CMT© Tool

1. DIAGNOSIS TOOLS: THE CRISIS CAPABILITY AUDIT

Benchmarking Existing Crisis Management Processes, Plans and Culture against Best Practice

2. PROCEDURES AND PROCESSES: THE CRISIS MANAGEMENT INFRASTRUCTURE

Processes, Procedures and Plans to Help Manage Crises Effectively

3. TRAINING MODULES: THE CRISIS MANAGEMENT AND MEDIA TRAINING

A Range of Training Modules to Ensure that People Have the Skills They need to Succeed in a Crisis

4. CRISIS SIMULATIONS

Realistic Rehearsals of the Crisis Plan to Ensure that People and Processes work Effectively in Practice

5. REPUTATIONAL RISK ASSESSMENT

An Analysis of the Potential Risks faced by an Organization, their Likelihood and Impact

We also Help you to Devise your Crisis Management Communication Strategy by:

Developing your Crisis Communication Materials
Developing Key Messages
Coaching Spokespeople
Providing Press Office Support
Managing Third Parties if required, like Call Centers, Design Agencies...

All TOUMA CONSULTING Teams Thank You for Your Trust in Us!

Some Advices When In Crisis

No business can ever completely eliminate Risk. Incidents do occur. However, it is crucial to Ensure that a Protocol is in place to deal with them in a Professional and Logical manner to Protect the Business and its People.

Key Emergency Response Actions are the Following

Confidentiality

Loss of Personal Data

Media Relations

Product Recall

Whistleblowing

CONFIDENTIALITY

We recommend that your Business considers the Following Guidelines:

Identify Information which is Confidential to the Business.
Consider the Activities which are likely to Damage the Business and the Geographical Area within which the Undertaking of such Activities will damage the Business.
Obtain Advice on the Extent to which the Activities of Employees and Former Employees can be restricted in accordance with the Laws of the relevant Jurisdiction.
Obtain Advice on the Extent to which the use of Confidential Information can be restricted in accordance with the Laws of the relevant Jurisdiction.
Collect any Evidence that Employees have acted in breach of Restrictive Covenants or Confidentiality Provisions.
Obtain Legal Advice on your ability to Prevent the Activities being Undertaken or Threatened or to Recover Loss caused by such Activities.
Consider Communications with Customers or the Media to Address the Public Relations Aspects of possible Threats to the Business.

LOSS OF PERSONAL DATA

When a Company becomes aware that Data has been stolen or mislaid, it is imperative to Act Immediately to protect both the Company and those to whom the Data relates. If such an Incident occurs, you should consider the following Preliminary iIsues:

Identify exactly the nature of the stolen or lost data.
Immediately identify all those people with access to the data.
Establish whether it is original data which has been stolen or lost.
Identify whether appropriate security/protection is in place on the data (can it be accessed or is it actually secure and, if so, to what extent?)
Check whether the business holds further copies of the data, to avoid immediate operational difficulties.
Establish whether the business has an obligation to involve either the police or an appropriate regulatory body or independent scrutinizer.

The involvement of a lawyer at an early stage may also provide the business with added protection, because documents created after the involvement of a lawyer could be privileged from disclosure.

WHISTLEBLOWING

A company should consider a whistleblower report as an opportunity to address any problem to the benefit of the business. Employees should not feel threatened for raising any concern.

TOUMA CONSULTING recommend a Procedure which would Ensure Anonymity, and Encourages its Clients to Establish a Confidential Telephone Hotline for Employees to Communicate Concerns of Wrongdoing or Malpractice Internally to Senior Representatives of the Company.

All TOUMA CONSULTING Teams Thank You for Your Trust in Us!

TOUMA CONSULTING GROUP LLC

J.T HOLDING COMPANY